In today’s episode, I interview Kayleigh Mann.
Kayleigh’s work was featured in a previous installment of the podcast. She writes My Field Notes, a newsletter about user experience research, creativity, and the messy, interesting business of being human, especially inside tech.
She spent 10 years as a UX researcher and has a master’s in human-computer interaction and two bachelor’s degrees, in history and anthropology.
Kayleigh has been studying why people do what they do for a long time. First it was empires and rituals. Now it’s why someone abandons a checkout flow at the last screen.
In our discussion we talk about what Star Trek: The Next Generation teaches us about how to use technology. We also focus on the importance of practicing good judgement, which includes verifying outputs carefully, when using AI.
